Custom Flows, Live Chat, & Order Tracking That Boost Conversions

Today’s eCommerce shoppers expect instant answers, 24/7. If your Shopify store doesn’t have an AI chatbot in place, you’re likely leaving sales, support, and satisfaction on the table.

But here’s the reality: most brands either use generic bots that frustrate users—or they have no chatbot at all.

We help Shopify merchants like you build AI-powered chatbot experiences that do more than just “answer questions”—they drive sales, recover carts, handle support, and track orders in real time.

In this guide, we’ll show you how we implement Shopify’s best live chat & AI chatbot apps—Shopify Inbox for Order Tracking and Tidio for Custom Chatbot Flows—and how our team builds flows that feel personal, helpful, and on-brand.

Step 1: Smart Order Tracking with Shopify Inbox

Let’s start with the basics—“Where’s my order?” is the #1 question every store gets.

That’s why we set up Shopify Inbox, Shopify’s built-in live chat and order tracking tool. It connects directly to your Shopify Admin and lets customers:

• Get live order status with their order number or email
• Chat directly with your team from the product or checkout page
• See expected delivery windows, tracking numbers, and carrier updates
• Access self-service options from their mobile or desktop device

Best of all? It integrates natively, so there’s no custom coding required—and it can reduce your inbound support tickets by up to 40%.

Step 2: Build Custom AI Chatbot Flows with Tidio

For everything beyond order tracking—product questions, upsells, abandoned cart recovery, FAQs—we build intelligent AI chatbot flows using Tidio for Shopify.

We customize flows that can:

• Greet new visitors with time-based messages
• Recommend bestsellers or offer discount codes
• Answer FAQs (shipping, returns, sizing, etc.) using your knowledge base
• Collect emails and phone numbers with automated opt-ins
• Rescue abandoned carts by re-engaging visitors in real-time
• Qualify leads and send them to your sales or support team

Tidio’s AI learns from customer interactions and improves over time—meaning smarter support and higher conversions with less manual effort.

Step 3: Design, Branding, & Integration That Feels Native

Most chatbots look like generic afterthoughts. Ours are designed to match your store’s branding and customer experience.

We’ll handle:

• Custom chatbot avatars and welcome messages
• Branded colors and typography to match your Shopify theme
• Placement (bottom corner, mobile-friendly, product page logic)
• Automated triggers based on scroll depth, cart activity, or exit intent
• Shopify integration for product feed responses and order lookups

Whether your brand is playful, professional, or minimal, we ensure the chatbot enhances—not interrupts—the shopping experience.

Step 4: Performance Tracking & Optimization

We don’t set it and forget it. Every chatbot flow we build is data-driven and performance-optimized.

You’ll receive:

• Weekly reports on bot interactions, conversions, and drop-off points
• Live chat transcripts and auto-tagged customer intents
• Adjustments to improve response accuracy and flow logic
• New flow testing (A/B style) based on seasonal needs or campaigns

And when your store grows—we grow your chatbot with it. Add product recommendations, quizzes, or multi-language support with ease.

Who This Is For

• New Shopify Merchants - Launching your first store? We’ll set up order tracking and basic AI flows to handle your most common customer questions—so you can focus on growing.
• Established Shopify Brands - Already getting traffic or sales? We’ll help you automate your support, improve conversion rates, and recover more revenue through smart chat automation.
• Busy eCommerce Owners - No time to answer every DM or chat? Let AI handle the first 90% and escalate only what needs a human touch.

Why Work With Us?

There are plenty of chatbot tools—but most don’t come with strategy. We don’t just activate an app. We build a full messaging experience that fits your brand, reduces your workload, and helps you sell more.

✔️ Shopify Inbox & Tidio Experts
✔️ Custom AI chatbot flows made for conversions
✔️ Fully branded setup & integration
✔️ Support documentation and handoff training included
✔️ Built to scale as your store grows

We’ve built AI chat systems for Shopify stores doing $500/month… and $500k/month. And they all start with the same thing: smart flows that work.

Ready to Automate Support & Boost Sales with AI Chat?

We’ll install it, brand it, build it, and optimize it. You’ll never answer “Where’s my order?” manually again.

📅 Book a Call with Our Team to Start Your Chatbot Project: (BOOK CALL)